About this policy

This Refund & Cancellation Policy explains how Rookwise monthly subscriptions work, how you can cancel, and how refunds and billing errors are handled. It applies to paid subscriptions for the Rookwise learning service.

Rookwise is operated by ROOKWISE AI (PTY) LTD, a company registered in South Africa (Registration number: 2025/821916/07). For any billing, cancellation or refund question, please email us at info@rookwiseai.com.

Recurring monthly subscriptions

Rookwise offers recurring monthly digital subscriptions. Our current paid plans are:

• Plus — R119 per month.
• Pro — R179 per month.

When you subscribe to a paid plan, your subscription renews automatically every month on the same billing date. You will be charged the plan amount in South African rand unless and until you cancel.

Payments are processed by PayFast

Subscription payments are processed securely through PayFast, a South African payment provider. PayFast handles the payment transaction and stores your payment method details in accordance with its own terms and security standards.

Rookwise does not store your full card or banking details on our systems. We keep only the information needed to manage your subscription, such as the plan you selected, your subscription status and your billing history.

How to cancel

You can cancel your paid subscription at any time from within your Rookwise account settings in the Rookwise application. You can also request cancellation by emailing info@rookwiseai.com with the email address linked to your account.

Cancellation takes effect at the end of your current paid month. Until that date, you continue to have access to the paid features included in your plan.

What happens after cancellation

Cancelling stops future recurring charges. You will not be billed again once the current paid period ends.

Your access to paid features continues until the end of the subscription period you have already paid for. After that, your account moves to the Free plan or remains accessible with Free-plan features, depending on the service options available at the time.

We do not provide partial refunds for unused days within a month you have already paid for, unless a refund is required by applicable South African law or the circumstances described below apply.

Refund requests

If you believe you are entitled to a refund, please email us at info@rookwiseai.com as soon as possible. Include the email address on your Rookwise account, the plan you subscribed to, the date of the charge, and the reason for your request.

Refund requests are assessed fairly and in accordance with applicable South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act where these apply, and in accordance with our Terms of Service. We will respond to your request within a reasonable time.

When a refund may be given

We may provide a refund where:

• You were charged more than once for the same subscription period due to a billing error.
• You were charged the wrong amount or the wrong plan price.
• You cancelled before a renewal but were incorrectly charged for the new period.
• A technical problem on Rookwise's side prevented you from accessing paid features for a significant part of the paid period and the problem was not resolved promptly.
• A refund is required by applicable South African law.

We do not promise automatic refunds in circumstances where we are not legally or contractually required to provide one. Each request is considered on its facts.

Duplicate or incorrect charges

If you notice a duplicate charge, an amount that does not match your plan, or any other billing error, contact us at info@rookwiseai.com. We will investigate the charge with our payment provider and, if an error is confirmed, refund the overcharged amount or credit it to your account as appropriate.

Technical problems affecting paid access

If a technical problem on Rookwise's side prevents you from using paid features, please report it to info@rookwiseai.com. We will work to restore access as quickly as possible.

If the problem means you cannot access paid services for a significant part of the paid period and we cannot fix it promptly, we may extend your subscription, apply an account credit, or consider a refund for the affected period. The appropriate remedy depends on how long the issue lasted and how much it affected your use of the service.

Changes to prices or plans

We may change our subscription prices or the features included in a plan. If a change affects an existing subscription, we will give you reasonable notice before the change takes effect. You may cancel your subscription before the new price or features apply if you do not accept the change.

Contact us

For billing, cancellation and refund queries, please email info@rookwiseai.com. We are happy to help parents and learners with any subscription question.